1. Download the FitMyFoot app from the App Store or Play Store.

2. Get a piece of A4 or letter sized paper and find a flat wall that intersects a hard surface. Remove your socks and shoes.

3. Ensure you have a good cell or Wi-Fi connection.

4. Lay the paper down with the short edge against the wall and put the heel of the foot against the wall on top of the paper.

5. Follow the directions and watch the instructional videos before starting to get a good idea of how to hold your phone to take pictures.

6. After taking your photos, save your profile to the email you ordered with (if applicable).

For more details, watch our instruction video here.

If you are an existing customer or have already taken your foot measurements, you will not need to retake photos.

If your photos were rejected, tap "Profile" on the bottom left of your screen, in the FitMyFoot mobile app. You will be prompted to create or recapture your foot profile. Please contact care@fitmyfoot.com to make a request to retake previously approved photos.

Due to the personalized nature of our product, it’s very important that each person have their own account associated with their own foot photos. Fear not! It’s very easy to create multiple accounts even if you only have one device, you can even order form the same credit card across multiple accounts. After you’ve downloaded the app, create the first person’s account, and add the foot photos. Then, have the second person download the app to their own device, or if you are using the same device you will need to log out of your account. To logout of the app: click the user icon picture in the top left corner, then click on your name/email (top link), then click on sign out (bottom link).

If put your heel up against a box (as a faux wall) during the top-down photos, this will give us the workaround we need. Our only request with this is to tape the piece of paper down to ensure it does not slide around/beneath the box during the process. Otherwise, if a box workaround is not an option - some customers have had success with using the flat edge of a door frame.

Gift cards can be redeemed at any time at check-out.

Unfortunately, no - since the referral credit is redeemed as a code, this cannot be used in tandem with a promotional discount code. Having said that, you will be give the option to redeem one or the other.

Resetting your password is no problem at all, just follow these steps:

On the website:

1. Click the person icon at the top right of the website.

2. Click the "Forgot Password?" link just above the red "Sign In" button.

3. Enter your email address, and you will receive a password reset link.

Due to the personalized nature of our product, it’s very important that each person have their own account associated with their own foot photos. Therefore we recommend that if you're buying for someone else, you purchase a gift card so that they can personalize their footwear and take their own foot measurements. Otherwise, if you purchase on their behalf, the insoles will be measured to your foot profile instead of theirs.

Yes, we are HSA and FSA approved.

If you think you ordered under the wrong email address/account, please email care@fitmyfoot.com within the next 24 hours or you will be liable for the purchase

Oh no! Please reach out to care@fitmyfoot.com with a description of the issue, and supporting photos.

You can easily adjust your straps on each side to fit better. Just pull the strap down and out at the base of the sandal. They should easily “Pop!” out To loosen, move the teeth forward (toward the toe), to tighten, move the teeth backward (toward the heel). Then align with clips and push in. You should hear a “Click!” to ensure they are securely fastened.

For more details, watch our instruction video here.

Remove the sides of the straps from the base of the footbed by pulling down and out. Use one of the toe thong keys to remove the toe thong (there’s also a guide in your packaging). Insert teeth vertically at 12 and 6 o’clock and twist counter-clockwise to unlock. Voila, it should pop out. Grab the new strap, and insert the toe thong key into the teeth of the hardware at the edge of the toe thong. Insert the plastic hardware end (with key still in place) into the toe thong hole, with the key horizontally in the 9 and 3 o’clock position, twist clockwise to lock in-place.

For more details, watch our instruction video here.

No. Women’s straps only fit with women’s footbeds and vice versa for this version of sandal.

Remove the shoe stock insoles and place on top of your FitMyFoot insoles. Using a pen, carefully trace around the top of the stock insole so there is a clear line on your FitMyFoot insole. Cut along that line with sharp scissors. Insert your FitMyFoot insoles in your shoes and enjoy. Learn more on how to trim your insoles here.

You can clean the footbeds and the nubuck straps using warm water & a mild soap. However, if you have come across a substance that is in need of a deeper clean, we have found rubbing alcohol can remove the toughest of items (including clay based sand!). Just be sure to rinse the alcohol immediately after cleansing. With the exception of the leather straps, which are to be spot cleaned (as necessary) or taken to a cobbler for proper treatment. Do not use: acetone, paint thinner, nail polish remover, or any other harsh chemicals.

Handwash with soap and lukewarm water. Use an old toothbrush with soft bristles if needed. Rinse well, remove excess water with a towel and allow to air dry, but not near a heat source. DO NOT MACHINE WASH OR DRY. Learn more on how to clean your insoles here.

Yes - we have many customers with flat feet. Our measurement system has advanced algorithms which recognize flat feet and provide a supportive arch that we've optimized for maximum comfort.

Yes - we have many customers with high arches and our system is designed to build insoles that will provide the perfect level of comfort and support for even the most extreme arches.

Yes - we offer structured arch support and a slightly raised heel cup, we have found many people who suffer from this issue have found great relief.

The 3D printed portion of our insoles are made from Nylon 12 plastic. It is flexible material with low fatigue, meaning that it is long lasting. The middle layer is polyurethane foam, and the top cloth is a closed-cell, poly-cotton blended mesh.

Please send a note to care@fitmyfoot.com if you haven't received your package within 3 weeks of placing your order. A common issue for delayed orders is that there was an issue with your foot measurements and we weren't able to get a hold of you.

Our products are currently shipped individually, so this is to be
expected. If your second/third products hasn't arrived within a week of the first delivery, please reach out to care@fitmyfoot.com.

Orders can be tracked through the FitMyFoot website under your account.