FitMyFoot currently ships to USA, Canada & the United Kingdom.
Due to the current supply chain border processing issue, shipping times to Canada and the United Kingdom may be longer than expected.
FitMyFoot is not responsible for duties charged when shipping to the United Kingdom.
FitMyFoot is not responsible for extra shipping costs if delivery is unsuccessful due to customer error. Extra fees may be charged to resend order.
Because we make all products on-demand just for you, delivery timelines may be impacted during holiday and high-demand periods. We are working hard to expand capacity to meet demand and appreciate your patience as we grow.
Multi-unit orders can expect products to be shipped individually.
Special Edition & Promotional Products
Limited edition and promotional products are subject to varying shipping charges and delivery timelines.
If you're not 100% happy with your insoles or sandals, we are happy to honor returns within 30 days of receipt for a full refund. Send an email to firstname.lastname@example.org with your order number and we'll provide you with a return merchandise authorization form.
Promotional items are subject to exclusion from the return policy.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Gift Cards are final sale.
Exchanges (if applicable)
We only replace items if they are defective. If you need to exchange it for the same item, send us an email at email@example.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.